FAQs

Sizing


What size should I order?


We totally understand that we are all are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions just drop us a line at info@loboutique.net and we will try to provide any information you need to make your decision!


I’m unsure about a size or I have a fit question. How do I find this information?


Please see our general sizing guide for general information on how to measure yourself to fit any of our styles. If you still have questions about a specific item or measurement guidelines, get in touch with us at info@loboutique.net and we’ll help you out!


Ordering


Can I place my order over the phone?


We would love to help you order over the phone! You can reach LO boutique clothing at (509) 944-1570 Monday through Friday from 10:00am to 5:30pm PST. To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be any delay.

 

How can I check my order status?


To check your order status, log in to your account and navigate to your order history. Don't worry, you can still check your order status online if you order over the phone or do not have an account. You must have your order number and billing zip code to check your order status if you do not have an account.

What payment options do you accept?


We accept American Express, Discover, MasterCard and Visa debit/credit card payments, We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.


Will I be charged sales tax on my order?


If you're shipping your order to Washington, applicable sales tax will be added automatically.


How do I apply a promo code at checkout?


At checkout, go to your order summary and enter your code in the red text box that says "Enter a Promo Code".


Can I use promo codes with the purchase of already discounted items or sale items?


Promo codes and offers cannot be combined with already discounted items or sale items.

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Was I charged twice?


Your card should only be charged once when your order is submitted. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order Now" button once!


I get an error message when I enter my shipping and billing addresses. What’s going on?


If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!


My order won't go through. What should I do?


If you continue to receive error messages, please contact us by phone at (509) 944-1570  or Chat Monday - Friday 10:00am - 5:30pm PST or send an email to info@loboutique.net.


I need to change something on my order. How can I do that?


We totally understand and are here to help, but you must contact us immediately! The fulfill-LO team is always trying to best assist you. Once we initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.


Where is my order confirmation?


As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder.


Shipping


When will my order ship?


Please see our shipping information section for more details.

When can I pick up my order?


Standard Orders
We need 1 business day to process and complete your order. You'll receive an email notification as soon as it's ready to ship as well as an email with tracking information.

Can I add or remove items from my order if it is pickup in-store?


If you need to make any changes to your order, please contact customer service as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!


I accidentally selected "Pickup In-Store". Can I change this to ship to my address?


Yes, but please contact customer service as soon as possible to make changes to your order! We'll do our best to get your goodies to you as soon as we can! Additional charges may apply.


Returns


How long does it take to process my return?


Once the delivery man drops off your return at our store, your exchange will be processed within 5-7 business days.Our goal is to best serve you, items can be returned for store credit only, we cannot issue refunds.


Can I return or exchange items that were purchased on sale?


All sale items are final and cannot be returned. View our full Return Policy.


Miscellaneous


I’m in love with something that’s out of stock in my size! What can I do?


Sign up to be notified when/if an item is restocked click on the "Notify Me" button, enter your email, size and color. 


Do you have gift cards?


We sure do! You can purchase gift cards here. It’s a very popular gift!


How will my eGift Card be sent to the recipient?


All eGift Cards are sent electronically via email. 


Does my gift card code or store credit expire?


Gift card codes and store credit codes will expire one year from the date issued.

 

Stores


Do you have any store locations?


Yes we are at 11921 N Division St, Suite 300, Spokane WA. We open from Tuesday to Saturday and our hours are 11 am to 5 pm,

We have been online for 4+ years now, which means you can shop with us 24/7! Go ahead, get your shop on!

 

s o f i a  m a n t o n i

11921 N division St. Suite 300

Spokane, WA 99218

Tue - Sat: 11 am - 5 pm PST

Sun- Mon: Closed
 

Customer Service 
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11921 N Division St. Suite 300 Spokane 99218 |  509.290.6041 |  contact@sofiamantoni.com | Open Tue - Sat 11 am - 5 pm 
2021 Sofia Mantoni 
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